Frequently Asked Questions
Q. Why do I have to create a login for the website AND purchase a membership plan? Why can’t I just purchase JUST a membership plan?
A. Our website host (“Wix”) does not allow access to Members Area pages using only membership plans. As you may have experienced, other organizations do this, as well.
Q. I purchased a membership using your PayPal Subscription option. How do I transfer my membership so I don’t pay twice for the current year?
A. On Thursday, January 12, 2023 we sent an email to all members registered under our PayPal Subscriptions with a one-time use 100% discount coupon to apply to their “new” membership account on our website. This email was sent using Constant Contact, so if you feel you did not receive this, please check your spam or trash before emailing us here.
Q. Why do some website links or pages appear broken or incorrect?
A. With the extreme overhaul, we may have missed something! If, after troubleshooting on your own and reviewing more specific FAQs and their answers, you still see issues please help us improve the site experience by completing this form! Thank you in advance for making this upgrade as smooth as possible for everyone!
Q. I can’t sign up or log in and other pages aren’t working. Why?
Q. Why are Brown Bags recorded?
We record sessions at the permission of each presenter to allow NASIH members unable to attend to view the sessions at a time convenient to them.
Q. How are Brown Bags recorded?
A. We utilize Zoom's "Active Speaker" format which records the video of any active speaker. Because we mute all participants, attendee video feeds are not recorded, nor is the participant list and comments in the chat box. The NASIH representative or presentation chair reads aloud any questions presented in the chat box, and allows the questioner to "unmute" and thus ask any follow up questions. In that instance, the video feed of the questioner (now an "active speaker") will be visible. If the questioner has their video off, their name is displayed. Once we open the floor for questions and comments, we will allow questioners to modify their names so it is not displayed in the recording while they are an “active speaker”. Learn more about Zoom’s “active speaker” recordings here.
Q. How will I know if a session is recorded?
A. We do our best to notify future and current registrants as early as possible as to whether a session will, or will not, be recorded. At the latest, you will be notified whether the session is recorded in the day-of email that includes the Zoom link. In the event of human or technical error, notice will also be given at the start of the session. We thank you in advance for understanding our limitations in relaying such notices.
In addition to agreeing to the various notices provided on the event page, ticket purchase, and confirmation emails, by attending these sessions you grant permission for your voice and video feed to be recorded (in the event you have questions you’d like to verbalize/ask out loud).
Updated as of January 10, 2023
We take our member's privacy VERY seriously.
Your information will NEVER be sold or rented to third parties. When you create a login for our website or purchase a membership on our website, as part of the process, we collect personal information you give us such as your name, address and email address. We retain this information in order to:
Provide and operate the Services (such as enabling the purchase of a membership so the User can access members-only pages);
Provide our Users with ongoing customer assistance and technical support [such as resetting a password (we do NOT have access to your password, we simply have the ability to help you in resetting/creating a new one)];
Contact our Visitors and Users with general or personalized service-related notices and promotional messages (such as announcements regarding upcoming events or programs);
Create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services (such as creating metrics to identify the number of members who utilize particular services);
Comply with any applicable local, state, and federal laws and regulations.
Your personal information will be used for the specific reasons stated above only.
Our website collects “cache” and “session” cookies so when you navigate from page to page you remained “logged in” to your account and can easily access members-only pages without having to re-enter your information. This information is stored within our website (hosted by Wix, our website platform) and is never shared with any third party. You can check which cookies are used on our website by using Chrome's built-in cookie view. While in incognito mode, click the Secure icon next to the URL bar and then select Cookies. (https://support.wix.com/en/article/cookies-and-your-wix-site).